Question 1

How does the 100% Bond Back Guarantee Work?

Accepted Answer

If your agent or property manager is not satisfied with the Bond Clean, we provide, then we’ll send the cleaners back to remedy the defect free of charge.

To be eligible for the bond back guarantee, you just need to tell us that there was a problem with the clean within 72 Hours of the job being completed.

As long as you let us know with 72 hours of the job's completion, we’ll send the cleaners back to redo it free of charge.

Only checklist items you have booked will be re-cleaned free of charge. If you have omitted optional extras in your original booking, unfortunately these are not included, however, they can be done for an additional fee.

For more information, please see our full Bond Back Guarantee Terms & Conditions.

Question 2

How long does a Bond Clean take?

Accepted Answer

A Bond Clean takes a minimum of 6 hours of labour, but the total time needed depends on the size of your home, which (if any) extras you add, and the relative condition of the property.

A standard operating procedure here at ACM is we always use teams of two cleaners; therefore, we take half the amount of time because they split the labour hours.

We will calculate the amount of time needed by using the number of bedrooms and bathrooms to estimate the size of your home. If you add any extras (like blinds or balcony cleaning) then that will also add time to your job, and this will be calculated in the quote.

The time estimate is not shown when you make a booking online. This estimate of the total number of work hours needed is used for administration purposes and can be provided on request.

Question 3

What's included in a Bond Clean?

Accepted Answer

Our standard Bond Clean for an unfurnished property includes:
 
GENERAL ITEMS

• Removing cobwebs, insect marks and small nests where Pest control is not warranted
 • Clean fans, Air Conditioners and filters
 • Clean light fittings (where they can be safely removed and accessible)
 • Spot clean walls, light switches and power points
 • oven Cleaning (including the racks and trays); and
 • we allow some time for window cleaning (this includes 1 set of sliding glass doors; this is all set out in your quote. If more time is required over and above what has been allowed, the cleaners will advise on the day); and
 • we clean your skirting boards and architraves; and
 • we clean your drawers and cupboards including inside doors and cupboard tops and shelving; and  
 • Vacuum sliding door tracks and clean tracks; and
 • Clean standard blinds, cords and rails (spot clean and dust); and
 • we also clean your range hood and extractor fans; and
 • the floors are vacuumed, and we also mop any hard floors.

KITCHEN

• Clean your drawers and cupboards including inside doors and cupboard tops and shelving; and
 • Clean inside, outside and around stove top, elements, rings and knobs.
 • Clean inside and outside of oven, griller, doors, trays, racks, glass and knobs.
 • Clean inside, outside & behind refrigerator*; and
 • Clean inside, outside & behind dishwasher*; and
 • Clean inside, outside & behind microwave*; and
 • Clean and dry sink, drain holes, drainers and polish tap ware; and
 • Clean Range hood exhaust and filter - (where filter can be removed and cleaned); and
 • Clean and polish splash back area.

* Denotes: Heavy Objects, please refer to the terms and conditions of our Bond Back Guarantee. Items 5kg and heavier must be moved and put back (if required) by you, the Client to allow our cleaners access to clean the space.

BATHROOM

• Clean exhaust fans: and
 • Clean your drawers and cupboards including inside doors and cupboard tops and shelving; and
 • Clean toilet, behind ‘S’ bend, around cistern & under and around toilet seat; and
 • Clean bath, shower recess, remove built up soap residue on tiles, the shower screen and soap holder; and
 • Clean hand basin/s and polish all tap ware and towel rails; and
 • Clean mirrors and inside of windows and window tracks; and
 • Sweep or Vacuum and Mop the Floor.

LAUNDRY

• Clean your drawers and cupboards including inside doors and cupboard tops and shelving; and
 • Clean inside, outside & behind the Clothes Dryer*; and
 • Clean inside, outside & behind the Washing Machine*; and
 • Clean inside, outside and around laundry tub, cabinets, shelves and tap ware; and
 • Clean mirrors and inside of windows and window tracks; and
 • Clean Walls; and
 • Sweep or Vacuum and Mop the Floor.

CARPORT / GARAGE

• Sweep Floor; and 
 • Remove Cobwebs

PATIO / BALCONY

• Sweep Floor; and 
 • Remove Cobwebs

Please refer to the terms and conditions of our Bond Back Guarantee for further details and requirements.

Question 4

What are the Additional Services that have to be quoted separately in a Bond Clean?

Accepted Answer

The following services are all quoted separately to the standard bond clean and will appear on your quote as a separate line item.

PLEASE NOTE: If these items are not listed on your quote, then they are not included.

This following list is not exhaustive, but we have listed the most common services most people require. Please contact us for other specialty services such as household maintenance type repairs and painters etc.

ADDITIONAL SERVICES

• Carpet Cleaning
 • Blinds IE Venetians
 • Pool Maintenance 
 • Furnished properties
 • Pest Control
 • Upholstery Cleaning
 • Pressure Cleaning
 • Garden Maintenance
 • Rubbish Removal

Question 5

What is Excluded in a Bond Clean?

Accepted Answer

These items are specifically excluded from our Bond Cleaning Service:-

MOULD

• We will always give it our best shot to remove mould from the areas it has taken too however mould can be imbedded into silicon, grout and other areas. These areas will require a specialist to restore back to a normal state.

DAMP SPOTS

• Damp spots can appear anywhere in the house, often the ‘dry wall’ plaster can be affected by damp spots. We will always give it our best shot to remove any mould and marks from Damp Spots however we cannot completely make these spots disappear. These marks can and most often do, return quickly due to excess moisture which obviously, we cannot control.

DISCOLOURATION

• We will always give it our best shot to clean all items using the combined decades of commercial experience we have gained; however, discoloration happens with normal wear and tear of certain parts the property. Often grout, toilets and plastics can discolor (often into a yellow colour) over time and they cannot be returned to their original colour without specialist intervention.

COMPLETTE WALL CLEAN

• We will spot clean the walls for insect marks etc, however, a full wall clean requires much more time and quite often the result is almost identical. A full wall clean is generally only required if marks exist beyond normal ‘wear and tear’.

CEILINGS

• Please refer to our Working at Heights Policy. We do not clean ceilings.

TILE & NATURAL ROCK STAINS

• We do our best to remove stains however due to the composition of the tiles or benchtops (some being extremely porous) it is not possible to remove stains without specialist intervention.

HEIGHTS

• Please refer to our Working at Heights Policy. Our cleaners are not permitted to clean at heights above 2 meters. Any cleaning that requires a ladder will not be performed.

DANGEROUS AREAS

• Upon arrival, our cleaners always conduct a Job Safety Analysis, and any areas found by our cleaners to be dangerous for them to operate in are immediately excluded. These areas can include, broken or cracked electrical sockets, power points or switches, rubbish, bio waste or any other hazard than can be deemed dangerous.

GARAGE WALLS

• We do not clean Garage Walls as part of the Standard Service.

GARAGE

• We do not warrant any cleaning inside or outside of the garage.

SPECIALIST SERVICES

• Areas that require special cleaning equipment, specialist chemicals or a trained technician. Examples are Pressure cleaners (where there is oil or grease on the garage floor), painters (because the walls are beyond a normal clean) or plasterer (if you have any holes in your walls) are not included in our Standard Services. Please contact us to discuss these services.

ADDITIONAL ITEMS

• Items such as fridges, furniture or any items not listed in the services inclusions is specifically excluded and will not be cleaned unless otherwise agreed upon by both parties in writing.

OUTSIDE WINDOWS & GLASS

• We will clean the outside windows where possible (vis-a-vis those windows not exceeding 2 meters in height or those with dangerous access) however due to weather circumstances we do not warrant them.

GENERAL OUTSIDE AREAS

• Outside areas of your home are areas that cannot be fully protected from the weather. These include balconies and patios, or any other area that cannot be completely closed in and protected such as an outside area of a house (Patio, BBQ Area, etc) with only three walls. Pursuant to our terms and conditions and in particular the inclusions contained in the terms and conditions; we will clean any outside area as required however due to weather circumstances we cannot warrant these areas.

POST PEST CONTROL

• We are not responsible and do not warrant items post pest control that may require additional cleaning directly related to the Pest Control. For example, dead insects or animals that have accumulated due to Pest control being applied to the property.

COMPLETION EVENTS

•  A completion event is an event that has happened after the Bond Clean and within the warranty period which may influence the Managing Agents release of the bond in which the bond cleaner is not responsible for.

• We will not be responsible nor guarantee cleanliness in such an event.

• Examples of these events are;

• Buildup of dead insects that were alive during the clean and have since expired.
 • A buildup of surface dust that has settled after the clean.
 • Dirt or grime near a window or door that has been left open.
 • Insect/animal feaces.
 • New residents have moved or moving in.
 • Access to the property by a third-party contractor that has not been approved in writing by us.

FURNISHED PROPERTIES

• We will not clean inside cupboards, if they contain any items whatsoever.
 •  We do not clean nor warrant all kitchen items that occupy cupboards and draws.
 •  We do not clean or warrant, ‘nick knacks’, picture frames, vases, lamps, clocks, fruit bowls, linen and any item that may be decorative

Question 6

What payment methods do you accept?

Accepted Answer

Cash, Credit/Debit Cards, PayId and Electronic Funds Transfer (“EFT”) are the most common payment methods, and we’ve made it nice and easy for you by including payment details on your Quote and again on your invoice. Unless prior arrangements are made and approved in writing, we require payment immediately your clean is complete.
 
Account facilities exist and may be established for clients for whom we undertake regular cleaning for providing they have completed a Cleaning Services Agreement. This allows for us to send through a tax invoice by email after a scheduled clean is completed and payment can be affected within the agreed terms.

Question 7

How can I get a Quote?

Accepted Answer

Simply fill in the booking form on this website and we will get a quote to you by return email. We will use the information you provide us in your booking form to estimate the size of your home and then calculate how much time is needed to deliver a superior clean for you.

If you need an end of lease Bond Clean, then make sure you select the Bond Clean service type. Selecting this option will naturally tell us that the cleaners need to do some extra things that your agent or property manager will expect and also tells us to allow some extra time for these things to be done.

Question 8

Is my Quote a Fixed Price?

Accepted Answer

When preparing a quotation, we must make some assumptions insofar as:

1. You have entered the information correctly and followed the instructions precisely; and
2. You have not omitted any optional extras you may require
3. Your home is in good condition
4. Your property is comparable in size and layout to other properties with the same number of bedrooms and bathrooms.

In nearly every instance, the quotation provided by ACM is correct. However, if you omit information, your home is in a less than average condition, or your property is larger than the average property with the same number of bedrooms and bathrooms, then your service may require additional time.

If that is the case, then our professional cleaners will notify you on the day of your service and ask for approval of additional time. If they do this, please be aware that their intention is to ensure that you get your bond back. Our cleaners don’t work miracles and need sufficient time in order to complete the service properly.

Question 9

How Many Cleaners will Come to my Home?

Accepted Answer

That depends on several factors, firstly the size of your home, the work you require to be done, which of our cleaners are available in your area at the time and day you’ve requested the service to take place. However, a standard operating procedure here at ACM is we always use teams of two cleaners, so there will be a minimum of 2 cleaners come to your home.

Question 10

Do I have to be Home when the Cleaners are here?

Accepted Answer

No.

Many of our clients choose to leave a key in a pre-arranged spot or in some instances (providing its within 5 mins of your home) with their agent for the cleaner so they can enjoy more of their free time.

If you leave your key with your agent, or a neighbor the cleaners will pick them up and then drop off after the job is done.

All ACM cleaners are background checked including criminal history checked, so you’re in safe hands.

Question 11

How do I book an End of Lease Clean?

Accepted Answer

Simply fill in the booking form so we can send you a quote.

Once you accept the quote and enter your card details and return it to us. We will match you with an experienced, professional cleaning team, and you will receive an email confirming your booking.

Question 12

Is Carpet Cleaning included in my End of Lease Clean

Accepted Answer

No.

Carpet steam cleaning is not included as part of the standard Bond Clean Service because not everyone needs it. If your rental property has carpet, then you will need steam cleaning. Particularly if:

• You have pets and/or young children; or
 • You’ve lived in the property for a number of years; or
 • Your agent has told you that you need it done.

If you need it done, then you can add the carpet steam cleaning extra to your booking. Then select the number of rooms that need steam cleaning – make sure you count any staircases or hallways as a room, or they won’t be included in your booking.

Question 13

What is End of Lease Flea Treatment?

Accepted Answer

If you’ve had pets in your rental property, then your agents will expect you to have a pest control service completed to ensure that there are no fleas in the property.

We can arrange a flea fumigation pest control treatment that you can add as an optional extra to your service. This will be completed by our service partner the day after your cleaning service.

The pest control technician can provide you with a certificate to show your property manager.

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SINCE 2007

Tel 1300 22 99 05

PLEASE NOTE - This Website is incomplete, we are still adding both information and functionality. We appreciate your understanding.

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